General conditions of sale
COMPANY INFORMATION
Name: ET SUZETTE MANON LOGIE EIRL
Headquarters: 14 rue du Maréchal Foch, 59280 ARMENTIERES, FRANCE
SIRET: 83282341300014
SIREN: 832823413
Registered with the RCS of LILLE,
Manager: Mrs. LOGIE MANON
Publication manager: Ms. LOGIE MANON
Website host: Shopify
Design & creation of the site: Et Suzette
Logistician: Acolyt
Carrier: Mondial Relay, La Poste, UPS, DHL
OBJECT
The general conditions of sale define the contractual relations between the company EtSuzette and the buyer on the site etsuzette.com.
All the conditions cited are applicable to each purchase made on the site etsuzette.com.
Upon purchasing a product on the site etsuzette.com, the buyer unreservedly accepts the general conditions of sale which he acknowledges having read before finalizing his order.
The buyer declares that the purchase of a product is not directly related to his professional activity and is limited to strictly personal use. Furthermore, the buyer declares that he has full legal capacity to accept the general conditions of sale of the company EtSuzette.
EtSuzette reserves the right to modify its general terms and conditions of sale at any time. Thus, the applicable general terms and conditions of sale are those on the date of the buyer's order.
PRODUCTS
The products offered are those which appear on the site etsuzette.com, while stocks last. EtSuzette reserves the right to modify the product range at any time. Each product is accompanied by one or more photos and a description including the main technical characteristics. The photographs are representative of the actual product but do not bind the seller in any way. The sale of the products presented on the site etsuzette.com is intended for all buyers residing in countries that fully authorize the entry of these products into their territory.
DELIVERY and RETURNS
Delivery, returns, shipping costs, refunds, credit notes, deadlines.
Delivery costs are calculated at checkout based on the delivery option chosen (Pick-up Point, Home, or Express), the rates charged by the delivery person, the destination, and the total amount of the basket. Deliveries are made to the address indicated on the order form. Deliveries are only made within the agreed geographic areas. EtSuzette uses different carriers: La Poste Colissimo, La Poste Pick-up Point, Chronopost, UPS, DHL, and Mondial Relay. Delivery times are for informational purposes only; if delivery times exceed thirty days, the sales contract may be terminated and the buyer refunded. EtSuzette sends a confirmation email containing the tracking number to the buyer's email address. However, some emails may not be correctly delivered to their recipient or may be blocked by an anti-spam system. In these cases, EtSuzette cannot be held responsible, in fact, the sending of confirmation emails and parcel tracking are operated by the company Shopify and/or by the computer systems of the carriers.The buyer will receive delivery to their home or to a collection point of their choice after payment. In case of absence, they will receive a delivery notice which will allow them to collect their ordered product from the nearest post office within a period indicated on their delivery notice by the postal services. The buyer is required to check the condition of the goods and their contents in the presence of the delivery person. In the event of damage during transport, any protest must be made to the carrier within three days of delivery.
We pay careful attention to every detail of your orders. For a unique olfactory experience, your packages are delicately scented.
In accordance with Article 221-18 of the Consumer Code, the buyer has a period of 14 working days from receipt of the product to withdraw and return the product to the seller for reimbursement. Returned items must be unworn, unwashed, and undamaged and must have their tags attached. When returning the product, it must be in its original condition with the tags attached.
For returns to France, Belgium, Luxembourg, the Netherlands, Germany, Italy, and Spain, a
In the event of a Mondial Relay package being returned and not collected within the specified timeframe, a return fee of
Once returned items are received by our warehouse, they undergo a quality control check before being returned to stock if they are in good condition. EtSuzette will then process your refund within 15 days. We do not offer exchanges.
Credits and gift cards are valid for 1 year on our online store.
To guarantee next day delivery with express delivery method, please place your order before 12 p.m..
The refund of an order paid for with an e-gift card, a gift card or a credit note will be made automatically in credit note.
Credits can only be used on etsuzette.com and cannot be used in stores.
Shipping costs are the responsibility of the customer when a credit note is used as a means of payment.
Returns are managed via the third-party application Fastoche, accessible at the following address: https://app.fastoche.co/app?shop=et-suzette&view=home
It is imperative to follow our returns process via the FASTOCHE application. Any undeclared returns (not made with FASTOCHE) cannot be processed or refunded.
PRICES
Our product prices are listed in euros, inclusive of all taxes (VAT and other taxes applicable on the day of the order), unless otherwise stated, and excluding processing and shipping costs. In the event of a change in VAT, this may be reflected in the price of the products. EtSuzette may change its prices at any time. The price of the products listed on the day of the buyer's order is, of course, the only applicable price.
Delivery costs are not included in the price indicated in the catalog.The delivery charge is charged in addition to the order, depending on the order total, delivery option and destination.
PAYMENT TERMS
EtSuzette offers several online payment options:
- secure payment by credit card (via the Shopify Payments gateway)
- secure payment via PayPal gateway.
Confirmation of the order implies the buyer's acceptance of the general terms and conditions of sale. All data provided and the recorded confirmation will constitute proof of transaction. If the buyer provided their email address on the order form, they will receive an order confirmation email from EtSuzette.
RESERVATION OF OWNERSHIP
The company Et Suzette retains full ownership of the products sold until payment of the price, including costs and taxes.
GUARANTEE
All our products benefit from the legal guarantee of conformity and the guarantee against hidden defects, provided for by articles 1641 and following of the Civil Code. In the event of non-conformity of a product sold, it may be returned and refunded. All claims for refund requests related to a product defect must be made by email by contacting sav@etsuzette.fr et by attaching a photo of the defect.
RESPONSIBILITY
EtSuzette cannot be held liable for any inconvenience or damage inherent in the use of the Internet, including service interruptions, external intrusions or the presence of computer viruses.
INTELLECTUAL PROPERTY
All elements of the EtSuzette company are and remain the intellectual and exclusive property of the EtSuzette company. No one is authorized to reproduce, exploit, rebroadcast, or use for any purpose whatsoever, even partially, elements of the site, whether software, visual or audio. Any simple or hypertext link is strictly prohibited without the express written consent of the EtSuzette company.
PERSONAL DATA
EtSuzette reserves the right to collect personal information and data about you. This information is necessary to manage your order and to improve the services and information we send you. EtSuzette is committed to maintaining the confidentiality of the information provided. Users have the right to access, modify, and delete information about themselves and can request this at any time by mail to the following address:
14 rue du Maréchal Foch, 59280 ARMENTIÈRES, FRANCE
DISPUTE RESOLUTION
These distance selling conditions are subject to French law. For any disputes or litigation, the competent court will be that of Lille.