Terms and conditions of sale

Shipping costs are calculated at checkout based on the delivery option chosen (Pickup Point, Home Delivery, or Express), the rates charged by the delivery company, the destination, and the total amount of the order. Deliveries are made to the address indicated on the order form. Deliveries are only made to the agreed-upon geographic areas. EtSuzette uses different carriers: La Poste Colissimo, La Poste pick-up point, Chronopost, UPS, DHL, and Mondial Relay. Delivery times are for information purposes only. If the delivery time exceeds thirty days, the sales contract may be terminated and the buyer reimbursed. EtSuzette will send a confirmation email containing the tracking number to the buyer's email address. However, it is possible that some emails may not be correctly delivered to their recipient or may be blocked by an anti-spam system. In such cases, EtSuzette cannot be held responsible, as confirmation emails and parcel tracking emails are sent by Shopify and/or the carriers' IT systems. The buyer will receive their order at their home address or at a pick-up point of their choice after making their payment. If they are not at home, they will receive a delivery notice allowing them to collect their order from their nearest post office within the time frame indicated on the delivery notice by the postal services. The buyer is required to check the condition of the goods and their contents in the presence of the delivery person. In the event of damage during transport, any complaint must be made to the carrier within three days of delivery. We pay particular attention to every detail of your orders. For a unique olfactory experience, your packages are delicately scented. In accordance with Article 221-18 of the Consumer Code, the buyer has a period of 14 working days from receipt of the product to withdraw and return the product to the seller for a refund. Returned items must not have been worn, washed, or damaged and must have their label. When the buyer returns the product, it must be in its original condition with the label. For returns in France, Belgium, Luxembourg, the Netherlands, Germany, Italy, and Spain, the customer is responsible for a $5 contribution to the return shipping costs. For all other countries, the customer is responsible for the full cost of returns. In the event of a Mondial Relay parcel being returned because it was not collected within the specified time frame, a return fee of €2 will be applied by the carrier and will be payable by the customer. Shipping costs remain the responsibility of the customer. Once the returned items have been received by our warehouse, they are subject to a quality control check before being returned to stock if they are in good condition. EtSuzette will then proceed with the refund within 15 days. We do not offer exchanges. Credit notes and gift cards are valid for one year from the date of issue on our online site or in store. Gift cards and credit notes are non-extendable, non-exchangeable, and non-refundable; the value of a gift card or credit note can never be converted into cash.

Returns are managed via the Fastoche third-party application, accessible at the following address: https://app.fastoche.co/app?shop=et-suzette&view=home