Procedure for returns

Cannot be returned:

  • Items whose tag has been detached, items that have been worn or washed.
  • Promotional or sale items.
  • Items returned beyond 30 days of receipt.
  • Earrings and pieces of lingerie (for hygienic reasons)

Note: The law requires e-merchants to accept returns made within 15 days of receipt. The extension of this period to 30 days is an Et Suzette offer.


If you ordered AFTER May 7, 2023 (inclusive), the management of your returns is fully automated via the Fastoche application:

Return management application Et Suzette