CONDITIONS AND FEES
Shipping & Returns
MAINLAND FRANCE
Delivery methods :
- Mondial Relay: €3.90
- Chrono Relai: €6.90
- Colissimo Standard (home delivery): €5.90
- Colissimo Express: €14.90
Returns :
- Return time: 15 days
- A €5 contribution is deducted from the refund.
- In the event of a parcel not being collected via Mondial Relay: 2€ will be retained.
- Return not accepted for :
- Worn, washed or stained parts
- Detached label
How do I make a return?
- Click here : Feedback
- Please have your order number and postal code ready.
- Select items to return
- Choose Refund
- A €5 fee will be charged for returns from the countries concerned (see details above).
- Print out the label, stick it on the parcel and drop it off at a post office.
- Refunds will be made within a maximum of 15 days after delivery of the parcel.
Gift cards & credit notes
- Valid for 1 year on our e-shop and in store:
39 place Emile Bollaert, 59140 Dunkerque - In the event of partial or total return of an order paid for with a gift card or credit note, the refund will be in the form of a credit note.
EUROPE
Belgium, Netherlands, Luxembourg, Germany, Spain, Italy
Delivery
- Mondial Relay (outside Italy): €3.90
- Colissimo Classique: €9.90
- UPS Standard (Italy): €9.90
Returns
- Return time: 15 days
- A €5 contribution is deducted from the refund.
How do I make a return?
- Click here : Feedback
- Please have your order number and postal code ready.
- Select items to return
- Choose Refund
- A €5 fee will be charged for returns from the countries concerned (see details above).
- Print out the label, stick it on the parcel and drop it off at a post office.
- Refunds will be made within a maximum of 15 days after delivery of the parcel.
Austria, Ireland, Portugal
Delivery
- Colissimo Classique: €12.90
Returns
- Return time: 15 days
- Return at customer's expense
Denmark, Sweden, Poland, Hungary, Baltic States, Czech Republic, Slovenia, Slovakia
Delivery
- Colissimo: €13.90
Returns
- Return time: 15 days
- Return at customer's expense
Bulgaria, Croatia, Cyprus, Finland, Iceland, Norway, Romania
Delivery
- Colissimo : 15,90€
- DHL Express: €20.90
Returns
- Return time: 15 days
- Return at customer's expense
United Kingdom
Delivery
- DHL Express UK1: €15.90
- DHL Express UK2: €22.90
Returns
- Return time: 15 days
- Return at customer's expense
Switzerland
Delivery
- DHL Express: €28.90
Returns
- Return time: 15 days
- Return at customer's expense
INTERNATIONAL
USA, Canada, Japan, Taiwan, Korea
Delivery
- DHL Express: €23.90
Returns
- Return time: 15 days
- Return at customer's expense
- ⚠️ Any customs duties are at the customer's expense.