CONDITIONS AND FEES

Shipping & Returns

Delivery methods :

  • Mondial Relay: €3.90
  • Chrono Relai: €6.90
  • Colissimo Standard (home delivery): €5.90
  • Colissimo Express: €14.90

Returns :

  • Return time: 15 days
  • A €5 contribution is deducted from the refund.
  • In the event of a parcel not being collected via Mondial Relay: 2€ will be retained.
  • Return not accepted for :
  • Worn, washed or stained parts
  • Detached label

How do I make a return?

  1. Click here : Feedback
  2. Please have your order number and postal code ready.
  3. Select items to return
  4. Choose Refund
  5. A €5 fee will be charged for returns from the countries concerned (see details above).
  6. Print out the label, stick it on the parcel and drop it off at a post office.
  7. Refunds will be made within a maximum of 15 days after delivery of the parcel.

Gift cards & credit notes

  • Valid for 1 year on our e-shop and in store:

    39 place Emile Bollaert, 59140 Dunkerque
  • In the event of partial or total return of an order paid for with a gift card or credit note, the refund will be in the form of a credit note.

Belgium, Netherlands, Luxembourg, Germany, Spain, Italy

Delivery

  • Mondial Relay (outside Italy): €3.90
  • Colissimo Classique: €9.90
  • UPS Standard (Italy): €9.90

Returns

  • Return time: 15 days
  • A €5 contribution is deducted from the refund.


How do I make a return?

  1. Click here : Feedback
  2. Please have your order number and postal code ready.
  3. Select items to return
  4. Choose Refund
  5. A €5 fee will be charged for returns from the countries concerned (see details above).
  6. Print out the label, stick it on the parcel and drop it off at a post office.
  7. Refunds will be made within a maximum of 15 days after delivery of the parcel.


Austria, Ireland, Portugal

Delivery

  • Colissimo Classique: €12.90

Returns

  • Return time: 15 days
  • Return at customer's expense



Denmark, Sweden, Poland, Hungary, Baltic States, Czech Republic, Slovenia, Slovakia

Delivery

  • Colissimo: €13.90

Returns

  • Return time: 15 days
  • Return at customer's expense



Bulgaria, Croatia, Cyprus, Finland, Iceland, Norway, Romania

Delivery

  • Colissimo : 15,90€
  • DHL Express: €20.90

Returns

  • Return time: 15 days
  • Return at customer's expense



United Kingdom

Delivery

  • DHL Express UK1: €15.90
  • DHL Express UK2: €22.90

Returns

  • Return time: 15 days
  • Return at customer's expense


Switzerland

Delivery

  • DHL Express: €28.90

Returns

  • Return time: 15 days
  • Return at customer's expense

USA, Canada, Japan, Taiwan, Korea

Delivery

  • DHL Express: €23.90

Returns

  • Return time: 15 days
  • Return at customer's expense
  • ⚠️ Any customs duties are at the customer's expense.