Procedure for returns

Cannot be returned:

  • Items whose tag has been detached, items that have been worn or washed.
  • Promotional or sale items.
  • Items returned beyond 30 days of receipt.
  • Earrings and pieces of lingerie (for hygienic reasons)

Note: The law requires e-merchants to accept returns made within 15 days of receipt. The extension of this period to 30 days is an Et Suzette offer.

_

If you ordered AFTER May 7, 2023 (inclusive), the management of your returns is fully automated via the Fastoche application:

Return management application Et Suzette