Procedure for returns

Cannot be returned:

• Items whose tag has been detached, items that have been worn or washed.
• Promotional or sale items.
• Items returned beyond 30 days of receipt.
• Earrings and pieces of lingerie (for hygienic reasons)

Note: The law requires e-merchants to accept returns made within 15 days of receipt. The extension of this period to 30 days is an Et Suzette offer.

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If you ordered AFTER May 7, 2023 (inclusive), the management of your returns is fully automated via the Fastoche application:

→ Return management application Et Suzette